RETURNS AND REFUNDS
The Customer, as provided for in Article 52 of Legislative Decree 206/2005, as subsequently amended by D.Lgs.. 21/2014, may withdraw from the purchase contract for any reason, without having to provide a reason and without incurring any penalty, within 14 (fourteen) business days from the date of receipt of the products.
To exercise the right of withdrawal, the customer must send a notice to Visconti within the specified time frame to the email address info@biscottivisconti.it and return, at their own expense and using the courier of their choice, the products to Visconti within 14 (fourteen) days of the withdrawal, at the following address: Visconti, Via Kennedy, 32 – 71045 Orta Nova (FG) - IT.
Alternatively, after scheduling a date, the customer may request that one of our couriers pick up the items. A fee of €8.00 will be deducted from the amount paid by the customer for the pickup.
The merchandise must be returned undamaged, complete with all its parts, and in its original packaging.
Visconti does not accept partial returns; therefore, the right of withdrawal applies only to the product purchased in its entirety.
In the event of damage to the goods during shipping, Visconti will notify the Customer so that they may promptly file a claim against the courier of their choice and obtain the corresponding refund; in such cases, the product will be made available to the customer again, and the request for withdrawal will be canceled.
Visconti shall not be liable for any damage, theft, or loss occurring during the return shipment.
Visconti will refund the Customer the full amount already paid within 14 (fourteen) days of the cancellation, only after the item has been returned to our facility, via a refund of the charged amount using the same payment method the Customer used for the initial transaction, unless otherwise agreed. In any case, the Customer will not incur any costs as a result of this refund.
In any case, the customer will forfeit the right of withdrawal if Visconti determines that:
- the returned product is not in good condition;
- the product is missing its outer packaging and/or original inner packaging;
PRODUCT RETURNS DUE TO CUSTOMER ERROR.
If the customer realizes they have purchased a product by mistake and wishes to exchange it, they may submit a request to customer service by calling the toll-free number 800-011012 (Support & Quality Assistance), the number +39 0885 324944, or by sending an email to info@biscottivisconti.it no later than 14 days.
After verifying the product’s condition through photos and videos, the logistics department may approve the exchange upon payment of €10.00, which covers the costs of picking up the item and shipping the new one.
PRODUCT RETURNS DUE TO A SENDER ERROR.
If the customer receives a product different from the one purchased, they may submit a request to customer service by calling the toll-free number 800-011012 (Support & Quality Assistance), the number +39 0885 324944, or by sending an email to info@biscottivisconti.it no later than 14 days, including photos of the product received.
In the event of an error caused by the administrative or warehouse department, customer service will ship the correct product—the one actually purchased by the customer—and collect the incorrect product, at no cost to the customer.
