SHIPPING

All orders will be processed and shipped to the address provided by the customer in the order; Visconti uses carriers such as SDA, GLS, and Bartolini and will fulfill all orders within 24–48 business hours at the cost, if any, indicated in the shopping cart before the order is submitted. Any delays in shipping will be promptly communicated to the customer. Visconti reserves the right to choose the courier for shipping orders, except in cases specified at the customer’s request. Furthermore, Visconti reserves the right to accept orders outside of Italy; for such orders, not only shipping costs but also delivery times may vary.

The delivery times indicated by Visconti are to be considered purely approximate, and any delays caused by the couriers at the destination branch are not the responsibility of the sender.

The images of the cookies and packaging are for illustrative purposes only; therefore, color variations from those shown in the photos are not to be considered defects or errors and do not constitute grounds for a return attributable to the sender.

Upon delivery of the products, the Customer is required to verify that the number of packages delivered matches the number indicated on the waybill affixed to the package and that the packaging is intact, undamaged, and unaltered, including the sealing materials (adhesive tape or plastic strapping). Any damage to the packaging and/or the product, or discrepancies in the number of packages or the information provided, must be reported immediately by contacting the toll-free number 800-011012 (Support & Quality Assistance) or the number +39 0885 324944. Any issues regarding the physical condition, accuracy, or completeness of the products received must be reported within 3 days of delivery, in accordance with the procedures outlined in this document.